• Scope
  This policy applies to all custom spiritual art, crystal/energy work, and all commissioned service offerings provided by SoulxArchive. Products that are not commissioned services, such as posters or postcards, are governed by a separate policy.
  
• Project Start and No-Refund Rule
  Once payment is confirmed, we will notify you of the project start date by email. If you request a refund before work begins, we will issue a 100% refund minus any non-recoverable transaction fees. However, after the project start date, refunds are not available because the work involves time, energy, and custom creative effort.
  
• Cancellations Before Work Starts
  If you cancel before we begin, we will issue a full refund minus any non-recoverable transaction fees charged by the payment processor.
  
• Cancellations After Work Has Started
  If you request a cancellation after work has begun, refunds are generally not available. However, at our discretion, we may issue a partial refund up to 50% when there is a clear and reasonable cause (e.g., duplicate order, obvious error in scope confirmation), taking the time/energy already invested into account.
  
• After Delivery (Completed Work)
  Once the final deliverable is sent, refunds are not provided. If a reasonable, well-documented issue is raised within 7 days (e.g., material deviation from the agreed scope), we may offer one of the following remedies at our discretion:
  
  • A revision within the original scope, or
  • A partial refund up to 50% if a revision is not feasible.
    
• Evidence and Review
  To request a refund or remedy, email support with your order number, a clear description of the issue, and any supporting materials. We’ll review and respond within 5 business days.
  
• Non-Refundable Items
  • Work already performed (time/energy/art/translation/research)
  • Personalized/commissioned deliverables
  • Downloaded or accessed digital files
  • Third-party costs we’ve incurred on your behalf (e.g., transaction fees, specific materials)
    
• Processing of Approved Refunds
  Approved refunds are issued to the original payment method. Processing times depend on the payment provider.
  
• Force Majeure
  If we must cancel due to illness or events beyond our control, we will refund any unperformed portion in full.
  
• Governing Language
  This policy may be displayed in multiple languages for convenience. If there is any inconsistency, the English version prevails.

Shipping and Return Policy

• Scope
  This policy applies to all commissioned service products and ready-made goods provided by ShinsungHwa.
  
• Shipping
  All items are carefully packaged to ensure safe delivery.
  Shipping times may vary depending on the destination and courier service.
  
• Damaged or Lost Items During Shipping
  Customers must inspect products immediately upon receipt.
  If the product is damaged due to the carrier’s fault, customers should notify SoulxArchive.com within 7 days, providing photographic evidence of the damage.
  SoulxArchive.com will promptly verify the claim and coordinate with the shipping company.
  
• Returns and Exchanges Due to Shipping Damage
  If damage is confirmed to be caused during shipping, SoulxArchive.com will offer a replacement or full refund at no additional cost to the customer.
  Return shipping fees and any re-shipment costs caused by carrier errors will be covered by SoulxArchive.com.
  
• Return Request Process
  Customers should contact ShinsungHwa support at [contact email/phone] within 7 days of delivery to initiate a return or exchange.
  Returned items must be in their original packaging and condition unless damaged during shipping.
  
• Limitations and Exceptions
  Customized commissioned services and digital products are exempt from standard return and exchange policies except in cases of shipping damage.
  Refunds or exchanges are not available for customer-induced damages or change of mind after delivery.
  
• Disclaimer
  SoulxArchive.com is not responsible for delays or damages caused by the shipping company once the product has left our facility.